You must agree not to make/answer calls or text message during a Driving lesson, unless it is urgent and your student is ok with it.
You must not complete personal errands during lesson time.
You must start and finish the driving lesson at the agreed booking times. (We understand that a driving instructors job is hard and it is not always possible to finish lessons on time sometimes, you might finish late, sometimes you might finish early to make up for finishing late. We advice that you do not repeatedly finish late).
You must not cancel a lesson without contacting the student first.
You must not cancel a students lesson frequently.
If we give you a student that you are unable to book, you must inform BOOK2PASS ASAP so that we can reallocate this student to another BOOK2PASS instructor.
If we give you a student you must update BOOK2PASS once you have booked the initial lesson with them.
You are not permitted to give any BOOK2PASS student a lesson with another driving school roof board or another driving school advert or logo on your car besides a BOOK2PASS roof board.
You must not pass on BOOK2PASS students to any other instructor that is not a driving instructor with BOOK2PASS.
You are not permitted to discuss race, religion, gender, sexuality or other beliefs in a derogative manner.
You must not use fowl or obscene language, become angry, get annoyed, or ignore the student.
You must be polite, professional and friendly at all times.
Please only join BOOK2PASS if you agree to all of the above, we will be conducting regular student feedback to check if all of our instructors are providing a good level of service, and adhering to the code of conduct. If we repeatedly receive negative feedback we will share the feedback with you, so that you can work to improve on your service. If this still continues thereafter, unfortunately your franchise with BOOK2PASS will be terminated as providing an excellent service is our utmost priority.